Secure payment
🔒 Payment information
At mamakana.com, payment security and transparency are our top priorities. We make every effort to offer you a smooth, reliable and secure shopping experience, relying on trusted partners in the online payment industry.
💼 A trusted partner: Checkout.com
All payments made on our site are processed via Checkout.com, a secure payment service provider with an international reputation for reliability and compliance with the strictest standards.
Checkout is PCI DSS (Payment Card Industry Data Security Standard) certified, guaranteeing rigorous compliance with banking data security requirements. In particular, this standard requires :
- The use of SSL (Secure Socket Layer) encryption
- Banking data are not stored on our servers
- Tighter security controls to combat fraud and piracy
💳 Accepted means of payment
We accept a wide range of payment methods to offer you maximum flexibility:
- Credit cards: Visa, MasterCard, American Express
- Bancontact (for Belgian customers)
- Payment in instalments with Klarna (see below)
When you finalize your order, you can select the payment option that suits you best.
🛡️ 3D Secure: An extra level of security
To reinforce protection against online fraud, we have implemented the 3D Secure system. When you make a payment by card, you will be asked to validate the transaction via a verification code sent by SMS or via your banking application.
This additional authentication ensures that you are the cardholder, and adds an essential layer of security to your online purchases.
🧾 Klarna: Pay as you like
We also offer you the freedom to pay for your purchases thanks to our partnership with Klarna, an innovative, practical and totally secure payment solution.
Klarna offers two options:
1. Payment in 3 free instalments
Pay in 3 equal monthly instalments, free of charge and interest:
- 1st payment: taken immediately upon purchase
- 2nd payment: 30 days after date of purchase
- 3rd payment: 60 days after date of purchase
Example: for an order of €150, you pay €50 today, €50 in 30 days, and €50 in 60 days.
It's the ideal way to spread out your expenses at no extra cost.
2. 30-day deferred payment
Order today, receive your items, pay later - up to 30 days after shipment. No charge, no obligation.
Perfect for trying out before paying.
🔐 A secure payment experience with Checkout.com
When you select Klarna at checkout :
- Choose your preferred Klarna option (3 instalments or 30 days).
- Click on "Pay now" to confirm your order.
- You will then be redirected to a secure page entitled
"Pay safely with Checkout.com".
You'll finalize your transaction in an ultra-secure environment, protected by 3D Secure and PCI DSS security standards.
Once payment has been confirmed, Klarna will send you a summary of your payment dates.
💬 FAQ - Frequently asked questions about payment
1. Is my payment secure?
Absolutely. All payments are encrypted and protected using SSL technology and the security protocols implemented by Checkout.com and 3D Secure. No banking data is stored on our servers.
2. What payment methods are available?
We accept Visa, Mastercard, American Express, Bancontact, as well as Klarna (payment in 3 installments or 30 days).
3. How does Klarna work?
Klarna allows you to pay for your order in 3 instalments free of charge, or to defer payment for 30 days. Just select Klarna at checkout and follow the instructions. It's fast, simple and there are no hidden charges.
4. What should I do if my payment fails?
This can happen for a number of reasons (3D Secure authentication, bank limit, etc.). If you have a problem, please contact us quickly at contact@mamakana.com Our customer service team will help you find a solution.
5. Can I receive an invoice?
Yes, an order confirmation and electronic invoice will be sent to you automatically by email as soon as your payment has been validated.
📩 A question? Any doubt?
Our customer service team is here to help. Whether you have a payment problem, an invoice request or a question about Klarna, don't hesitate to contact us at any time:
📧 Email : contact@mamakana.com
📞 Phone : 01.88.81.21.02