FAQ
The Mama Pass is an exclusive, no-obligation subscription offer (monthly, quarterly or annual) from Mama Kana that entitles you to the following benefits during the subscription period:
- Double orders throughout the membership period (1 purchased = 1 offered)
- Free, priority express deliveries with no minimum order value
- Early access to all future products on Mamakana.com
- Exclusive products reserved for Mama's Pass subscribers
- Exclusive samples or goodies with every order
We offer three Pass de Mama formulas with different subscription durations (monthly, quarterly and annual) but all with the same benefits.
- 30-day monthly pass: €39.90 total.
- 90-day quarterly pass: €29.90 per month for a total of €89.70.
- 365-day annual pass: €22.90 per month for a total of €274.8.
For your convenience, our subscriptions are non-renewable, so don't worry.
No, subscriptions are temporary. They are not automatically renewed at the end of the subscription period. You must take the initiative to renew your subscription if you wish to continue enjoying the benefits of Mama's Pass.
Orders with the Mama Pass benefit from priority processing and express delivery. All orders placed before 2 p.m. will receive same-day priority shipping with free express delivery.
Please note that the surname associated with the Mama Pass must match the surname on the delivery address. Otherwise, the order will not be shipped and your Pass may be suspended.
You can use your loyalty program discount codes to purchase the 3 different Mama Passes. However, please note that discount codes cannot be used on products on the "Mama Pass 👑" page. On the other hand, you can still use the discount codes on "off pass" orders.
Once in possession of the Pass, log in to your account to access our page exclusively reserved for subscribers. Benefits will be activated only by placing an order on the "Mama👑 Pass" page with your subscriber account. Please note that orders placed via the site's other so-called "classic" pages will not be doubled. Please pay attention!